Founded in 2008 and based in San Francisco, California, Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. 

Cyberbank integrates the Twilio SMS module in order to complement the onboarding process, covering each layer, to deliver a holistic solution. The capabilities offered by this integration can merge the worlds of cloud computing, web services, and telecommunications.

With Twilio, businesses make communications more contextual by embedding voice, video, messaging, and authentication directly into applications.

The integration of Twilio and Cyberbank enables:

• Integrating SMS to support the customer onboarding process.
• Linking bank accounts to Whatsapp for Chatbot assessment.
• Creating multi-channel messaging in Cyberbank with Twilio conversations.

Main Benefits:

• US A2P 10DLC compliance based on 10-digit long codes to improve customer trust.
• The messaging API can be plugged into the channels and processes needed by the financial institutions.
• It supports SMS, MMS, and OTT channels plus voice, email, and more.
• It integrates communications at critical touchpoints of the customer journey.
• The Visual Editor can add bots and intelligent assistants to serve customers any time, anywhere.

Key Features:

• Creation of SMS workflows in back-end systems with the Programmable Messaging API.
• Support for high-volume global SMS.
• Creating triggered communications and measuring effectiveness with Messaging Insights.
• High-performance scalability and compliance, while delivering a local experience with configurable embedded software.

Twilio supports:

• Notifications to proactively inform customers about account activity, purchase confirmations, and shipping notifications.
• Mass alerts to deliver critical time-sensitive messages to employees and customers at scale.
• Marketing messages to engage customers with targeted offers on the channels they prefer.
• Secure, cross-channel conversations to build customer relationships including multiple parties, all on one platform.
• User verifications to enable delivering passwords through the Verify API built for global reach and massive scale.